1. Eligibility for Returns

• Timeframe: Returns must be initiated within 30 calendar days from the date of delivery, as confirmed by the shipping carrier’s tracking information.
• Product Condition: All jewelry items must be unused, unworn, and in their original condition, with no signs of damage, scratches, tarnishing, or alteration. Original packaging (e.g., gift boxes, dust bags), tags, and all accompanying accessories must be included with the return.
• Proof of Purchase: A valid order confirmation email, receipt, or order number must be provided to process your return request.
• Exceptions: Customized, engraved, or personalized jewelry is non-returnable and non-refundable unless defective or damaged upon delivery. Products marked as “Final Sale” on our website are also ineligible for returns, exchanges, or refunds.

2. How to Initiate a Return

1. Submit a Return Request: Send an email to service@marjorieinternationalllc.com with the subject line “Return Request – [Your Order Number]”. Include your full name, order number, details of the item(s) to be returned, and the reason for the return.
2. Receive Return Authorization (RA) Number: Our customer service team will review your request within 2–3 business days and issue a unique RA number and detailed return instructions if approved. No returns will be processed without a valid RA number.
3. Package the Item(s): Securely package the eligible jewelry and all original materials to prevent damage during transit. Clearly mark the RA number on the outer packaging of the return shipment.
4. Ship the Return: You are responsible for arranging and paying for return shipping costs. We recommend using a trackable shipping service (e.g., USPS, UPS) and insuring high-value items, as we are not liable for lost, stolen, or damaged returns in transit. Ship the packaged return to:
    
   Marjorie International LLC
    
   Attn: Returns Department
    
   29 MAIN ST S STA WEST
    
   LEIPSIC, OH 45856
    
   United States

3. Refund Process

• Inspection: Upon receipt of your return, our team will inspect the item(s) to verify eligibility. This process may take 3–5 business days.
• Refund Approval: If the return is approved, a refund will be initiated to your original payment method. Refunds exclude the original shipping costs, unless the return is due to a defective item, shipping error, or damage caused by our packaging process.
• Refund Timing: Refund processing times vary by payment method:
  • Credit/debit cards: 5–7 business days (additional delays may apply based on your bank’s processing policies).
  • PayPal: 3–5 business days.
     
    A refund confirmation email will be sent once your refund has been processed.
   

4. Exchange Policy

• To request an exchange, follow the return initiation steps above and specify “Exchange Request” in your email subject line, including details of the desired replacement item (e.g., style, size, color).
• If the replacement item has a higher price, you will be invoiced for the price difference prior to shipment. If the replacement item has a lower price, a partial refund for the difference will be issued after the exchange is processed.
• We cover shipping costs for the replacement item only if the exchange is due to a defective, damaged, or incorrect item. For exchanges due to personal preference or sizing, you are responsible for return shipping costs, and standard shipping fees will apply to the replacement item.

5. Defective or Damaged Items

• Your order number.
• Clear photos/videos of the defective/damaged item and its original packaging.
• A detailed description of the issue.

6. Non-Refundable Items

• Customized, engraved, or personalized jewelry.
• Final sale items.
• Items returned after the 30-day eligibility window.
• Items returned without original packaging, tags, or accessories.
• Items that are worn, damaged, altered, or show signs of use.
• Returns without a valid RA number.

7. Order Cancellations

8. Additional Terms

• We reserve the right to refuse any return that does not meet the eligibility criteria outlined in this policy.
• Refunds are only issued to the original payment method used for the purchase; we cannot issue refunds to alternate payment methods.
• International customers are responsible for all customs fees, duties, and taxes associated with return shipments. We are not liable for items held or confiscated by customs.
• If you do not receive a refund within the stated timeframe, please contact your payment provider first to check for processing delays before contacting our customer service team.
• Marjorie International LLC reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website with a revised “Last Updated” date, and your continued use of our website constitutes acceptance of the updated terms.

9. Contact Us

• Company: Marjorie International LLC
• Email: service@marjorieinternationalllc.com
• Address: 29 MAIN ST S STA WEST, LEIPSIC, OH 45856, United States
• Website: https://marjorieinternationalllc.com/