Thank you for choosing Trent Brown LLC (“we,” “us,” or “our”) for your jewelry needs. This Privacy Policy outlines how we collect, use, disclose, safeguard, and manage your personal information when you visit, browse, or make purchases through our website https://trentbrownllc.com/ (the “Website”), or interact with our brand and services. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and our collection and use of your personal information as described herein. For any privacy-related questions, please contact our customer service team at service@trentbrownllc.com.

1. Information We Collect

We collect two categories of information: Personal Information (data that identifies you as an individual) and Non-Personal Information (anonymous data that cannot be used to identify you). We only collect information necessary to provide and enhance our products, services, and your overall shopping experience.

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact details: Full name, email address, phone number, and physical shipping/billing address (including 7512 MARLINDA CIR, FORT WORTH, TX 76140 for our correspondence and return purposes).
  • Payment information: Credit/debit card details, PayPal or other payment method information (collected and processed by trusted third-party payment processors; we do not store full payment card data on our servers).
  • Account information: Username and password if you create an account on our Website to track orders, save preferences, or streamline future purchases.
  • Order information: Details of your jewelry purchases, including product selections, order history, and shipping preferences.
  • Communication data: Any information you provide in emails, messages, or inquiries sent to our customer service team.

1.2 Non-Personal Information

We may automatically collect non-personal information about your use of the Website, including but not limited to:

  • Technical data: IP address, browser type, operating system, device model, and referral URLs.
  • Usage data: Pages you visit, products you view, search queries, time spent on the Website, and navigation patterns.
  • Aggregated data: Anonymous, compiled data about customer behavior and Website traffic (e.g., popular jewelry collections, regional shopping trends).

2. How We Use Your Information

We use the information we collect for legitimate business purposes, all designed to deliver a seamless, personalized, and secure shopping experience for our jewelry customers. We may use your information to:

  • Process, fulfill, and track your orders: Verify payment, ship jewelry products, send order confirmations, and provide shipping/tracking updates.
  • Provide customer support: Respond to your inquiries, resolve issues, and assist with questions about our jewelry, orders, shipping, or returns.
  • Personalize your experience: Recommend jewelry products based on your browsing and purchase history, and tailor Website content to your preferences.
  • Communicate with you: Send important updates (e.g., order status, policy changes) and promotional emails about new jewelry collections, special offers, and sales (you may opt out of marketing communications at any time).
  • Improve our Website and products: Analyze usage data to enhance Website functionality, optimize our jewelry collection, and refine our customer experience.
  • Maintain security: Protect our Website, customers, and business from fraud, unauthorized access, and other security risks.
  • Comply with legal obligations: Fulfill tax, accounting, and regulatory requirements, and respond to lawful requests from government authorities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share your information only in the limited, necessary circumstances outlined below, with third parties who are obligated to protect your data:

  • Trusted third-party service providers: We engage third parties to assist with core business operations, including payment processing (e.g., Stripe, PayPal), shipping and logistics (e.g., USPS, UPS), email marketing platforms, and Website analytics. These providers only have access to the personal information needed to perform their services and are prohibited from using it for any other purpose.
  • Legal compliance: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, and the rights, property, or safety of our customers and others.
  • Business transactions: In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred to the successor entity. We will notify you of any such transfer via a prominent notice on our Website or email.
  • With your consent: We may share your information with third parties only if you provide explicit written consent to do so.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission via SSL/TLS industry-standard encryption.
  • Secure access controls that limit access to personal information to only authorized Trent Brown LLC employees and service providers.
  • Regular security audits and updates to our Website, systems, and software to address potential vulnerabilities.
  • No storage of full payment card data on our servers—all payment processing is handled by certified, secure third-party providers.

While we strive to protect your personal information, no security system is completely impenetrable. We cannot guarantee absolute security, and you acknowledge that you provide personal information at your own risk.

5. Your Rights and Choices

You have the right to control your personal information, and we offer options to manage how we collect, use, and communicate with you. Subject to applicable U.S. privacy laws (including the California Consumer Privacy Act (CCPA) for California residents), your rights include:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate, incomplete, or outdated personal information.
  • Deletion: Request the deletion of your personal information (subject to exceptions, e.g., legal requirements to retain data for tax/accounting purposes).
  • Opt-out of marketing communications: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email or by contacting us at service@trentbrownllc.com. Opting out will not affect transactional emails (e.g., order confirmations, shipping updates).
  • Withdraw consent: If you previously consented to the processing of your personal information, you may withdraw your consent at any time (this will not affect the lawfulness of processing based on consent before withdrawal).

To exercise any of these rights, please contact us with your full name, email address, and order/account number (if applicable). We may request additional information to verify your identity before fulfilling your request, to protect your data from unauthorized access.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your Website experience, analyze usage data, and personalize content. Cookies are small text files stored on your device that track your browsing activity on our Website.

6.1 Types of Cookies We Use

  • Necessary Cookies: Essential for the Website’s functionality (e.g., enabling shopping cart features, remembering login details). These cookies cannot be disabled.
  • Analytical Cookies: Used to track Website traffic and usage patterns (e.g., Google Analytics) to improve our Website and jewelry product offerings.
  • Marketing Cookies: Used to deliver personalized promotional content (e.g., retargeting ads for jewelry you viewed) and measure the effectiveness of our marketing efforts.

6.2 Managing Cookies

You can control or disable cookies through your browser settings (e.g., Chrome, Safari, Firefox). Please note that disabling certain cookies may limit your ability to use full Website functionality (e.g., saving items to your shopping cart). For more information on managing cookies, refer to your browser’s help documentation.

7. Children’s Privacy

Our Website and jewelry products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental/guardian consent, we will promptly delete such information. If you believe we have collected data from a child under 13, please contact us immediately at service@trentbrownllc.com.

8. Links to Third-Party Websites

Our Website may contain links to third-party websites (e.g., social media platforms, jewelry partner sites). These links are provided for your convenience only, and we do not control or endorse the content, privacy policies, or practices of any third-party websites. We are not liable for the collection, use, or disclosure of your information by these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the updated Privacy Policy on our Website, with the revised Last Updated date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website after the updated Privacy Policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your personal information, or our privacy practices, please contact our customer service team:

  • Company: Trent Brown LLC
  • Email: service@trentbrownllc.com
  • Address: 7512 MARLINDA CIR, FORT WORTH, TX 76140, United States
  • Website: https://trentbrownllc.com/

We aim to respond to all privacy-related inquiries within 5 business days. Thank you for trusting Trent Brown LLC with your personal information—we value your privacy and are committed to protecting it.